At PearlBrand, we are committed to providing you with high-quality products that you’ll love. However, we understand that there may be occasions when you need to return or exchange a product. Our Refund and Returns Policy outlines the guidelines for returning products, seeking refunds, or requesting exchanges.

1. Returns and Exchanges Eligibility:

  • We accept returns and exchanges within 14 days from the date of delivery.
  • The product must be unused, unopened, and in its original packaging.
  • To be eligible for a return or exchange, you must provide proof of purchase.

2. Refunds:

  • If you are not satisfied with your purchase, you may request a refund within 14 days from the date of delivery.
  • To initiate a refund, please contact our Customer Support team at with your order number and reason for the refund.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within a certain number of days.

3. Exchanges:

  • If you received a product that is damaged or defective, we will gladly exchange it for a new one.
  • To initiate an exchange, please contact our Customer Support team at with your order number and details about the damage or defect.
  • Once your exchange is approved, we will provide instructions for returning the damaged or defective product.
  • Upon receiving the returned product, we will ship out a replacement to you.

4. Shipping Costs:

  • Shipping costs for returning products for a refund or exchange are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped).
  • For exchanges due to damage or defects, we will cover the cost of shipping the replacement product to you.

5. Contact Us:

If you have any questions or concerns regarding returns, refunds, or exchanges, please don’t hesitate to contact our Customer Support team at We are here to assist you and ensure your satisfaction with our products. 

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