At PearlBrand, we are committed to providing you with high-quality products that you’ll love. However, we understand that there may be occasions when you need to return or exchange a product. Our Refund and Returns Policy outlines the guidelines for returning products, seeking refunds, or requesting exchanges.
1. Returns and Exchanges Eligibility:
- We accept returns and exchanges within 14 days from the date of delivery.
- The product must be unused, unopened, and in its original packaging.
- To be eligible for a return or exchange, you must provide proof of purchase.
- If you are not satisfied with your purchase, you may request a refund within 14 days from the date of delivery.
- To initiate a refund, please contact our Customer Support team at email@example.com with your order number and reason for the refund.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within a certain number of days.
- If you received a product that is damaged or defective, we will gladly exchange it for a new one.
- To initiate an exchange, please contact our Customer Support team at firstname.lastname@example.org with your order number and details about the damage or defect.
- Once your exchange is approved, we will provide instructions for returning the damaged or defective product.
- Upon receiving the returned product, we will ship out a replacement to you.
4. Shipping Costs:
- Shipping costs for returning products for a refund or exchange are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped).
- For exchanges due to damage or defects, we will cover the cost of shipping the replacement product to you.
5. Contact Us:
If you have any questions or concerns regarding returns, refunds, or exchanges, please don’t hesitate to contact our Customer Support team at email@example.com. We are here to assist you and ensure your satisfaction with our products.